Privacy Policy
Last Updated: January 12, 2026
Introduction
FORKN FIX IT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile forklift repair services or visit our website.
By using our services or submitting information through our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our services.
Information We Collect
We collect information that you voluntarily provide to us when you:
- Submit a service request through our online form
- Contact us by phone, email, or other means
- Request a quote or schedule an appointment
Personal Information may include:
- Full name and contact person
- Company or business name
- Phone number
- Email address (if provided)
- Service location address
- Equipment details (forklift type, brand, model)
- Description of repair issues
How We Use Your Information
We use the information we collect to:
- Respond to your service requests and inquiries
- Schedule and dispatch technicians to your location
- Provide quotes and estimates for repair work
- Communicate about your service appointments
- Send follow-up communications regarding completed services
- Improve our services and customer experience
- Comply with legal obligations
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., email delivery services like Resend for sending service confirmations)
- Legal Requirements: We may disclose information if required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our customers
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure HTTPS encryption for all website communications
- Limited access to personal information by authorized personnel only
- Regular review of our data collection and storage practices
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
FORKN FIX IT
(754) 703-0544
support@forknfixit.com
Serving South Florida (Mobile Service Only)
This Privacy Policy may be updated periodically. We encourage you to review this page regularly for any changes. Continued use of our services after changes constitutes acceptance of the updated policy.